{"id":20177,"date":"2016-03-21T15:08:25","date_gmt":"2016-03-21T15:08:25","guid":{"rendered":"https:\/\/giubilesiassociati.com\/soddisfazione-clienti\/"},"modified":"2026-01-18T21:38:36","modified_gmt":"2026-01-18T20:38:36","slug":"customer-satisfaction","status":"publish","type":"page","link":"https:\/\/giubilesiassociati.com\/en\/customer-satisfaction\/","title":{"rendered":"Customer satisfaction"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row type=&#8221;1&#8243; margin_top=&#8221;-50&#8243;][vc_column offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">Mystery Client<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243; offset=&#8221;vc_col-lg-3 vc_col-md-4 vc_hidden-sm vc_hidden-xs&#8221;][vc_empty_space height=&#8221;15px&#8221;][vc_column_text css=&#8221;.vc_custom_1468170844877{border-left-width: 5px !important;padding-top: 0px !important;padding-bottom: 0px !important;padding-left: 25px !important;border-left-color: #cc332a !important;border-left-style: solid !important;}&#8221;]<\/p>\n<h2>Customer<br \/>\nSatisfaction<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column offset=&#8221;vc_col-lg-9 vc_col-md-8 vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"smile_icon_list_wrap ult_info_list_container ult-adjust-bottom-margin  \"><ul class=\"smile_icon_list top circle with_bg\"><li class=\"icon_list_item\" style=\" font-size:72px;\"><div class=\"icon_list_icon\" data-animation=\"\" data-animation-delay=\"03\" style=\"font-size:24px;border-width:1px;border-style:none;background:#49803f;color:#ffffff;border-color:#333333;\"><img decoding=\"async\" class=\"list-img-icon\" alt=\"null\" src=\"https:\/\/giubilesiassociati.com\/wp-content\/uploads\/2014\/03\/certificazione.png\"\/><\/div><div class=\"icon_description\" id=\"Info-list-wrap-4617\" style=\"font-size:24px;\"><h3 class=\"ult-responsive info-list-heading\"  data-ultimate-target='#Info-list-wrap-4617 h3'  data-responsive-json-new='{\"font-size\":\"desktop:14px;\",\"line-height\":\"desktop:24px;\"}'  style=\"\">Management consultancy<\/h3><div class=\"icon_description_text ult-responsive\"  data-ultimate-target='#Info-list-wrap-4617 .icon_description_text'  data-responsive-json-new='{\"font-size\":\"desktop:13px;\",\"line-height\":\"desktop:18px;\"}'  style=\"\"><\/div><\/div><div class=\"icon_list_connector\" data-animation=\"fadeInLeft\" data-animation-delay=\"03\" style=\"border-top-width: 1px;border-top-style: dashed;border-color: #333333;\"><\/div><a class=\"ulimate-info-list-link\" href=\"https:\/\/giubilesiassociati.com\/en\/management-consultancy\/\" title=\"Management consultancy\" ><\/a><\/li><li class=\"icon_list_item\" style=\" font-size:72px;\"><div class=\"icon_list_icon\" data-animation=\"pulse\" data-animation-delay=\"03\" style=\"font-size:24px;border-width:1px;border-style:none;background:#49803f;color:#ffffff;border-color:#333333;\"><img decoding=\"async\" class=\"list-img-icon\" alt=\"null\" src=\"https:\/\/giubilesiassociati.com\/wp-content\/uploads\/2014\/03\/progettazione.png\"\/><\/div><div class=\"icon_description\" id=\"Info-list-wrap-6486\" style=\"font-size:24px;\"><h3 class=\"ult-responsive info-list-heading\"  data-ultimate-target='#Info-list-wrap-6486 h3'  data-responsive-json-new='{\"font-size\":\"desktop:14px;\",\"line-height\":\"desktop:24px;\"}'  style=\"\">Design and planning<\/h3><div class=\"icon_description_text ult-responsive\"  data-ultimate-target='#Info-list-wrap-6486 .icon_description_text'  data-responsive-json-new='{\"font-size\":\"desktop:13px;\",\"line-height\":\"desktop:18px;\"}'  style=\"color:#dd0000;\"><\/div><\/div><div class=\"icon_list_connector\" data-animation=\"fadeInLeft\" data-animation-delay=\"03\" style=\"border-top-width: 1px;border-top-style: dashed;border-color: #333333;\"><\/div><a class=\"ulimate-info-list-link\" href=\"https:\/\/giubilesiassociati.com\/en\/design-and-planning\/\" title=\"Design and planning\" ><\/a><\/li><li class=\"icon_list_item\" style=\" font-size:72px;\"><div class=\"icon_list_icon\" data-animation=\"\" data-animation-delay=\"03\" style=\"font-size:24px;border-width:1px;border-style:none;background:#49803f;color:#ffffff;border-color:#333333;\"><img decoding=\"async\" class=\"list-img-icon\" alt=\"null\" src=\"https:\/\/giubilesiassociati.com\/wp-content\/uploads\/2014\/03\/ricerca_sviluppo.png\"\/><\/div><div class=\"icon_description\" id=\"Info-list-wrap-3854\" style=\"font-size:24px;\"><h3 class=\"ult-responsive info-list-heading\"  data-ultimate-target='#Info-list-wrap-3854 h3'  data-responsive-json-new='{\"font-size\":\"desktop:14px;\",\"line-height\":\"desktop:24px;\"}'  style=\"\">Research and Development<\/h3><div class=\"icon_description_text ult-responsive\"  data-ultimate-target='#Info-list-wrap-3854 .icon_description_text'  data-responsive-json-new='{\"font-size\":\"desktop:13px;\",\"line-height\":\"desktop:18px;\"}'  style=\"\"><\/div><\/div><div class=\"icon_list_connector\" data-animation=\"fadeInLeft\" data-animation-delay=\"03\" style=\"border-top-width: 1px;border-top-style: dashed;border-color: #333333;\"><\/div><a class=\"ulimate-info-list-link\" href=\"https:\/\/giubilesiassociati.com\/en\/research-and-development\/\" title=\"Research and Development\" ><\/a><\/li><li class=\"icon_list_item\" style=\" font-size:72px;\"><div class=\"icon_list_icon\" data-animation=\"\" data-animation-delay=\"03\" style=\"font-size:24px;border-width:1px;border-style:none;background:#49803f;color:#ffffff;border-color:#333333;\"><img decoding=\"async\" class=\"list-img-icon\" alt=\"null\" src=\"https:\/\/giubilesiassociati.com\/wp-content\/uploads\/2014\/03\/sicurezza_alimentare.png\"\/><\/div><div class=\"icon_description\" id=\"Info-list-wrap-9302\" style=\"font-size:24px;\"><h3 class=\"ult-responsive info-list-heading\"  data-ultimate-target='#Info-list-wrap-9302 h3'  data-responsive-json-new='{\"font-size\":\"desktop:14px;\",\"line-height\":\"desktop:24px;\"}'  style=\"\">Food Safety<\/h3><div class=\"icon_description_text ult-responsive\"  data-ultimate-target='#Info-list-wrap-9302 .icon_description_text'  data-responsive-json-new='{\"font-size\":\"desktop:13px;\",\"line-height\":\"desktop:18px;\"}'  style=\"\"><\/div><\/div><div class=\"icon_list_connector\" data-animation=\"fadeInLeft\" data-animation-delay=\"03\" style=\"border-top-width: 1px;border-top-style: dashed;border-color: #333333;\"><\/div><a class=\"ulimate-info-list-link\" href=\"https:\/\/giubilesiassociati.com\/en\/food-safety\/\" title=\"Food Safety\" ><\/a><\/li><li class=\"icon_list_item\" style=\" font-size:72px;\"><div class=\"icon_list_icon\" data-animation=\"\" data-animation-delay=\"03\" style=\"font-size:24px;border-width:1px;border-style:none;background:#49803f;color:#ffffff;border-color:#333333;\"><img decoding=\"async\" class=\"list-img-icon\" alt=\"null\" src=\"https:\/\/giubilesiassociati.com\/wp-content\/uploads\/2014\/03\/lavoro.png\"\/><\/div><div class=\"icon_description\" id=\"Info-list-wrap-8144\" style=\"font-size:24px;\"><h3 class=\"ult-responsive info-list-heading\"  data-ultimate-target='#Info-list-wrap-8144 h3'  data-responsive-json-new='{\"font-size\":\"desktop:14px;\",\"line-height\":\"desktop:24px;\"}'  style=\"\">Occupational safety<\/h3><div class=\"icon_description_text ult-responsive\"  data-ultimate-target='#Info-list-wrap-8144 .icon_description_text'  data-responsive-json-new='{\"font-size\":\"desktop:13px;\",\"line-height\":\"desktop:18px;\"}'  style=\"\"><\/div><\/div><div class=\"icon_list_connector\" data-animation=\"fadeInLeft\" data-animation-delay=\"03\" style=\"border-top-width: 1px;border-top-style: dashed;border-color: #333333;\"><\/div><a class=\"ulimate-info-list-link\" href=\"https:\/\/giubilesiassociati.com\/en\/occupational-safety\/\" title=\"Workplace safety\" target=\"_blank\" rel=\"noopener\" ><\/a><\/li><li class=\"icon_list_item\" style=\" font-size:72px;\"><div class=\"icon_list_icon\" data-animation=\"\" data-animation-delay=\"03\" style=\"font-size:24px;border-width:1px;border-style:none;background:#49803f;color:#ffffff;border-color:#333333;\"><img decoding=\"async\" class=\"list-img-icon\" alt=\"null\" src=\"https:\/\/giubilesiassociati.com\/wp-content\/uploads\/2014\/03\/audit-1.png\"\/><\/div><div class=\"icon_description\" id=\"Info-list-wrap-5008\" style=\"font-size:24px;\"><h3 class=\"ult-responsive info-list-heading\"  data-ultimate-target='#Info-list-wrap-5008 h3'  data-responsive-json-new='{\"font-size\":\"desktop:14px;\",\"line-height\":\"desktop:24px;\"}'  style=\"\">Audit and Validations<\/h3><div class=\"icon_description_text ult-responsive\"  data-ultimate-target='#Info-list-wrap-5008 .icon_description_text'  data-responsive-json-new='{\"font-size\":\"desktop:13px;\",\"line-height\":\"desktop:18px;\"}'  style=\"\"><\/div><\/div><div class=\"icon_list_connector\" data-animation=\"fadeInLeft\" data-animation-delay=\"03\" style=\"border-top-width: 1px;border-top-style: dashed;border-color: #333333;\"><\/div><a class=\"ulimate-info-list-link\" href=\"https:\/\/giubilesiassociati.com\/en\/audit-and-validations\/\" title=\"Audit and Validations\" ><\/a><\/li><li class=\"icon_list_item\" style=\" font-size:72px;\"><div class=\"icon_list_icon\" data-animation=\"\" data-animation-delay=\"03\" style=\"font-size:24px;border-width:1px;border-style:none;background:#49803f;color:#ffffff;border-color:#333333;\"><img decoding=\"async\" class=\"list-img-icon\" alt=\"null\" src=\"https:\/\/giubilesiassociati.com\/wp-content\/uploads\/2014\/03\/mystery.png\"\/><\/div><div class=\"icon_description\" id=\"Info-list-wrap-6576\" style=\"font-size:24px;\"><h3 class=\"ult-responsive info-list-heading\"  data-ultimate-target='#Info-list-wrap-6576 h3'  data-responsive-json-new='{\"font-size\":\"desktop:14px;\",\"line-height\":\"desktop:24px;\"}'  style=\"color:#dd0000;\">Customer Satisfaction<\/h3><div class=\"icon_description_text ult-responsive\"  data-ultimate-target='#Info-list-wrap-6576 .icon_description_text'  data-responsive-json-new='{\"font-size\":\"desktop:13px;\",\"line-height\":\"desktop:18px;\"}'  style=\"\"><\/div><\/div><div class=\"icon_list_connector\" data-animation=\"fadeInLeft\" data-animation-delay=\"03\" style=\"border-top-width: 1px;border-top-style: dashed;border-color: #333333;\"><\/div><a class=\"ulimate-info-list-link\" href=\"https:\/\/giubilesiassociati.com\/en\/customer-satisfaction\/\" ><\/a><\/li><\/ul><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div id=\"highlight-box-wrap-5167\"  data-ultimate-target='#highlight-box-wrap-5167'  data-responsive-json-new='{\"font-size\":\"desktop:24px;\",\"line-height\":\"\"}'  class=\"ultimate-call-to-action ult-adjust-bottom-margin  ctaction-text-center ult-responsive\" style=\"font-weight:normal;color:#ffffff;background:#46763a;padding-top:20px;padding-bottom:20px;\"  data-background=\"#46763a\"  data-background-hover=\"#c0392b\"  data-override=\"full\" ><div class=\"uvc-ctaction-data uvc-ctaction-data-no-effect ult-responsive\"><\/p>\n<div class=\"page\" title=\"Page 67\">\n<div class=\"section\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p>Don&#8217;t be afraid to know what customers think of you<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][vc_column offset=&#8221;vc_col-lg-6 vc_col-md-7&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Customer Satisfaction and Quality Management<\/h1>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<div class=\"page\" title=\"Page 67\">\n<div class=\"section\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p><strong>The evaluation of Customer Satisfaction<\/strong> in the food service, hospitality, and wellness sectors shows <strong>sensitivity to the customer and awareness of the importance of his judgment<\/strong>. Besides, it is essential to guide business decisions, requalify processes and evaluate performance.<\/p>\n<p>Satisfaction measurement is a powerful tool through which the company can <strong>identify the objective elements necessary to diagnose the factors that affect the quality<\/strong> of services provided and act quickly on them.<\/p>\n<p><strong>Perceived quality, trust, competition analysis, strengths and weaknesses, dynamics of satisfaction and dissatisfaction<\/strong>, are the basis of the success of companies targeting the community and individual consumers. Indeed, consumers are becoming increasingly difficult to retain because they are constantly eager to experience new products and services.<\/p>\n<p><strong>The technical specification UNI TS 11312 is the guideline for the design and management of audits<\/strong> performed incognito (directly or indirectly, through external organizations) on companies or bodies that produce or provide services to consumers in the public and private sectors.<\/p>\n<p><strong>Mystery Auditors conduct incognito audits<\/strong>\u00a0to correct system non-conformities and to improve business performance in an effective and formidable manner.<\/p>\n<p>It is important to rely on specialists with a broad vision of the private and public market and integrated skills in the field, such as the G&amp;A Team. <strong>Our team coordinates a network of 1500 &#8220;mystery consumers&#8221;<\/strong> and supports customers with personalized services in their path to success.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;10px&#8221;]<div id=\"highlight-box-wrap-1771\"  data-ultimate-target='#highlight-box-wrap-1771'  data-responsive-json-new='{\"font-size\":\"desktop:24px;\",\"line-height\":\"\"}'  class=\"ultimate-call-to-action ult-adjust-bottom-margin  ctaction-text-center ult-responsive\" style=\"font-weight:normal;color:#ffffff;background:#46763a;padding-top:20px;padding-bottom:20px;\"  data-background=\"#46763a\"  data-background-hover=\"#c0392b\"  data-override=\"0\" ><div class=\"uvc-ctaction-data uvc-ctaction-data-no-effect ult-responsive\"><\/p>\n<h2><span style=\"color: #ffffff;\">G&amp;A Customer Satisfaction Services<\/span><\/h2>\n<p><\/div><\/div>[vc_empty_space height=&#8221;5px&#8221;]<div class=\"standard-arrow list-divider bullet-top\"><ul>\n<li>Benefits of the service<\/li>\n<li>The method used<\/li>\n<li>The activities<\/li>\n<\/ul>\n<\/div>[\/vc_column][vc_column offset=&#8221;vc_col-lg-6 vc_col-md-5&#8243;][vc_empty_space height=&#8221;10px&#8221;][vc_single_image image=&#8221;19709&#8243; img_size=&#8221;800&#215;500&#8243; lazy_loading=&#8221;true&#8221;][vc_empty_space height=&#8221;10px&#8221;][vc_column_text css=&#8221;.vc_custom_1555274911250{border-left-width: 5px !important;padding-top: 0px !important;padding-bottom: 0px !important;padding-left: 25px !important;border-left-color: #49803f !important;border-left-style: solid !important;}&#8221;]<\/p>\n<h4 style=\"text-align: left;\">Mystery Consumers are people trained to analyse the behavioural dynamics of the &#8220;typical customer&#8221; when purchasing the product or when using the service.<\/h4>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Monitoring <strong>has a beneficial effect on the company<\/strong>, which uses feedback to improve its products and services and to develop a reward system for its managers and employees.<br \/>\n<strong>The most effective technique is to infiltrate &#8220;Mystery Consumers&#8221; into the organization, or into consumption or service places behaving like any customer but &#8220;trained to see how customers&#8221; or &#8220;trained to analyse competition&#8221;.<\/strong><\/span><\/p>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;10px&#8221;]<section class=\"shortcode-action-box box-style-table shortcode-action-bg block-style-widget\"><div class=\"text-big\"><h2><span style=\"color: #800000; font-size: 14pt;\">Request our intervention<\/span><\/h2>\n<\/div><div class=\"shortcode-action-container action-button\"><a href=\"https:\/\/giubilesiassociati.com\/contatti\/\" class=\"btn-shortcode dt-btn-l dt-btn default-btn-color default-btn-hover-color default-btn-bg-color default-btn-bg-hover-color fadeIn animate-element animation-builder\" target=\"_blank\" id=\"dt-btn-1\" rel=\"noopener\"><span>CONTACT US<\/span><\/a><\/div><\/section>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;1&#8243; margin_top=&#8221;-50&#8243;][vc_column offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_column_text] Mystery Client [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243; offset=&#8221;vc_col-lg-3 vc_col-md-4 vc_hidden-sm vc_hidden-xs&#8221;][vc_empty_space height=&#8221;15px&#8221;][vc_column_text css=&#8221;.vc_custom_1468170844877{border-left-width: 5px !important;padding-top: 0px !important;padding-bottom: 0px !important;padding-left: 25px !important;border-left-color: #cc332a !important;border-left-style: solid !important;}&#8221;] Customer Satisfaction [\/vc_column_text][\/vc_column][vc_column offset=&#8221;vc_col-lg-9 vc_col-md-8 vc_hidden-sm vc_hidden-xs&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][vc_column offset=&#8221;vc_col-lg-6 vc_col-md-7&#8243;][vc_column_text css=&#8221;&#8221;] Customer Satisfaction and Quality Management [\/vc_column_text][vc_column_text] The evaluation of Customer Satisfaction in the food service, hospitality,&hellip;<\/p>\n","protected":false},"author":17,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-20177","page","type-page","status-publish","hentry","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Satisfaction &amp; 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